Impact Designer Jewellery
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Terms and Conditions


On placing an order online with it is accepted that you will have read and understood, therefore agree to, our terms and conditions. Completion of the contract between the buyer (yourself) and the seller (Jenny brown Limited t/a Impact designer Gallery) takes place when the order is despatched unless notification has been received prior to this in order to cancel the order or if we as the seller are unable to supply the goods.

Prices quoted on the website are Retail Prices and inclusive of VAT. We reserve the right to amend the prices and specification of items without notice. We accept no liability resulting from the misuse of any information provided.

From receipt and acceptance of your order , subject to availability of item, we endeavour to deliver your purchase within five working days subject to the acceptance and clearance of payment made. However, orders paid by cheque, may add an additional three working days to allow for Bank Clearance. You will be notified by e.mail when items are despatched.

All items will be sent Royal Mail signed for Standard Delivery at a cost of £3.00. Orders over £50 will qualify for Free Delivery . We do offer Royal mail next day special delivery on request, at a cost of £7.50 Special delivery is only available between Monday and Thurdsay and no delivery Saturday or Sunday. Orders placed for next day delivery must be received before Midday on day of ordering. Every item will be sent with Impact gift box and bag


In the unlikely event you receive faulty goods, the buyer must notify the seller in writing, preferably by e.mail within 48 hours of receipt. In this event postage will be refunded once the goods have been returned and received in our office. If required, replacement item will be sent out free of charge. We do not accept liability or responsibility for Items damaged in transit .

Should you change your mind and wish to return unwanted goods , these must be returned to us in perfect, unworn condition and in the original Impact packaging within 14 days from date of posting. All returns must be accompanied by receipt and quoting the original order number. Any items damaged through misuse or neglect will not be accepted. On acceptance credit will be re-paid in the manner of payment received by us from the buyer. In the interest of health and hygiene , we are unable to accept back pierced earrings unless faulty.

We reserve the right to refuse any transaction at our sole discretion.

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